Called ‘Premium Transfer Drive’, the new service will see domestic passengers who have an onward flight tracked by a team from British Airways, who will be ready to deploy an airside car transfer should there be a risk of the passenger missing their next flight.
The new scheme applies to customers travelling on a UK domestic flight, who are connecting on to either a short-haul flight in Club Europe (business class), a long-haul service in Club World (long-haul business class) or First, or who are Silver or Gold Executive Club members.
Once a transfer car has been deployed, the BA team will also send a message to the inbound aircraft so that the cabin crew can inform the customer that a car will be waiting to transfer them, thereby alleviating any stress or worry.
British Airways is investing £400 million in its Club World with an emphasis on improved catering and sleep. At Heathrow, a First Wing check-in area with direct security and lounge access has already opened, and lounges around the airline’s network are being revamped and improved.
