Frankfurt Airport introduces interactive touchscreen to assist passengers

The I-AID uses real-time information on travel and waiting times to aid customers departing from the airport. The I-AID will also offer suggestions regarding shopping, dining and service offerings. Passengers are able to scan their boarding pass into the intuitive touchscreen and access all relevant information about their trip. An upgrade, planned for later this year, will enable passengers to easily transfer the mobile navigation search results directly to their smartphones and tablets via the Frankfurt Airport App. The first I-AID is located in area Z of Terminal 1, after security control in the Non-Schengen area. More I-AID touchscreens are to be installed throughout the terminals after an initial test phase. The I-AID touchscreen can currently be operated in German, English and Chinese, with four more languages to follow.

Fraport AG’s executive board chairman, said: “The Interactive Airport Desk is a continuation of our service strategy to adjust FRA’s offerings to our passengers and their individual information needs. Our passengers want customised information and expect innovative and intuitive easy-to-use media. In the near future, we plan further digitisation along the passenger travel process to provide individualised services and information”.

New 'Interactive Airport Desk' at Frankfurt Airport